Commissioning For Outcomes in NSW: An NGO Perspective

This report is the result of research commissioned by ACWA following a recommissioning workshop facilitated by KPMG in October 2018 involving FACS, NGO peaks, providers, regulators and other key stakeholders on the future shape of commissioning for services for children and families in NSW.

The report draws on interviews with 20 NGO representatives and other stakeholders, as well as a review of key documents and research.

It shows that there is an opportunity for a constructive reset of the commissioning relationship between government and the NGO sector, based on some agreed principles and proposals for shared work.

A major finding is that any government/ NGO commissioning reset will need to have as a priority strategies for meaningful engagement with children and young people, who appear to have been largely absent in many key discussions about service design.

Executive Summary