New Joint Protocol Training for Residential Care Workers

ACWA is pleased to advise that the training module designed to support staff working in out-of-home care residential services to implement the Joint Protocol for Young People in Residential Out-of-Home Care with the Criminal Justice System is now up and running.

The training package is available on ACWA’s Learning Management System, and can be accessed using these instructions.

The Joint Protocol was developed by the NSW Ombudsman based on extensive consultation with a number of stakeholders including non-government residential care agencies, NSW Police, Family and Community Services (FACS), Legal Aid NSW, and members of ACWA’s Residential Care Providers Network. It contains guidance and strategies to help residential service staff manage young people’s behaviour, and steps they should follow when determining whether a call for police assistance is necessary.

The training module, which has been developed by ACWA, FACS, Legal Aid NSW and the Lighthouse Institute, includes video content about trauma, its impacts, and working with young people who have experienced trauma. Two case studies are used to demonstrate how to implement trauma principles into practice. The focus then shifts to how to use the Joint Protocol to reduce the number of times that police are called to respond to disputes in residential out-of-home care services, using two case studies as a basis for the learning.

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